SENIOR LIVING COMMUNITIES (SLC) MUST EMBRACE 360 DEGREE CARE

Changing demographics, changing public attitudes, the economic recession, and healthcare reform have placed an unprecedented demand on senior living communities to streamline operations and evolve services. In light of these challenges, many new, significant opportunities have emerged that require new business and operational models to succeed in the long run. Technology will play a key role.

IMPERATIVES FOR SENIOR LIVING COMMUNITIES

THE ENVIRONMENT

IS CHANGING

Bricks and mortar services are shifting to consolidate services for efficiency and longer length of stay.

Independent living becomes more like assisted living

Assisted living becomes more like skilled nursing

Dedicated Alzheimer's care facilities appear and are added to communities

Cannot rely on differentiation through amenities alone

Prospective residents are sicker driving higher cost of care

Safety is a key senior and family concern

Squeezed to do more with less

Seniors are staying at home longer

Held more accountable for quality of care & service

BABY BOOMER REQUIRE NEW APPROACHES:

  1. SMART & PICKY Baby boomers are info junkies who like to shop around
  2. A FAST-GROWING GROUP Each day there are 7,000 new Medicare entrollees1
  3. FACING CHRONIC CONDITIONS 45% of seniors have two or more chronic conditions2

TECHNOLOGY CAN HELP DRIVE INCREASED

QUALITY OF CARE & SERVICE DIFFERENTIATION

CARE MODELS MUST CHANGE

Technology can provide a 360 degree view of resident care, including prevention and response.

PAST

new technology seen as an amenity or upgrade

PRESENT & FUTURE

technology is a necessity, driving brand preference and loyalty

SLCs must see a new value proposition and use technology to manage their businesses differently.

Increase revenue

Increase market share

Improve quality & safety

The industry must change from reactive emergency response to include proactive smart monitoring to provide residents with a higher level of quality and safety.

Control costs

Increase resident demand

ONE EXAMPLE: SMART SENSOR TECHNOLOGY

PROVIDE A COMPETITIVE DIFFERENTIATOR

Peace of mind for residents and family members

Innovative and high-quality approach

VALUE:

GET MORE CUSTOMERS

INCREASE LENGTH OF RESIDENCE BY IMPROVING SAFETY

Help staff address issues before they become a crisis

Help staff react to falls when they happen

Retain residents and reduce churn

VALUE:

INCREASE REVENUE & PROFITABILITY

INCREASE STAFF EFFICIENCY & CAPABILITY

Data analysis center

Alerts sent to staff so they can proactively address any abnormal activity patterns

Comprehensive reports available online

Staff appropriately

Take guesswork out of resident supervision and staff response

VALUE:

CONTROL COSTS

THE BOTTOM LINE:

Care Innovations® QuietCare®, a smart sensor solution, may help control costs, increase revenue and get more customers. One study by GE Healthcare indicated higher occupancy rates in senior care communities using Care Innovations® QuietCare® and an increased—by up to 60%—length of stay. In addition, a need for higher levels of care, and associated service levels resulted in an average monthly service increase in revenue of $107 per resident.3

1 http://www.aarp.org/personal-growth/transitions/boomers_65/

2 "Medicare and Chronic Conditions," New England Journal of Medicine, Gerald F. Anderson,p. 305 (July 21, 2005).

3 Care Innovations® QuietCare® smart sensor technology


The QuietCare system is not an emergency response or alarm system and is not intended for providing medical care. Data from the QuietCare system should not be relied on as medical advice or clinical diagnosis